Terms of Service

Effective Date: April 21, 2026

Welcome to HONG KONG STARMAYTECHNOLOGY LIMITED (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your use of our website http://www.vertexfil.com (the “Site”) and all purchases made through the Site. By accessing or using the Site, you agree to be bound by these Terms.

1. Use of the Website

  • You must be at least 18 years old or the age of majority in your jurisdiction to use this Site and make purchases.
  • You agree to use the Site only for lawful purposes and in accordance with these Terms.
  • You may not copy, reproduce, distribute, modify, or use any content from the Site without our prior written permission.

2. Products & Pricing

  • All 3D printing filaments and accessories listed on the Site are subject to availability. We reserve the right to discontinue products at any time.
  • Prices are quoted in [Your Currency, e.g., USD] and are subject to change without notice.
  • While we strive to display accurate product images and descriptions, we do not warrant that the color, quality, or details will match your display device exactly.
  • We reserve the right to correct pricing errors on the Site. If a product is listed at an incorrect price, we may cancel or refuse orders placed for that item.

3. Orders & Acceptance

  • When you place an order, you will receive an email confirmation. This does not constitute acceptance of your order.
  • We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.
  • If we cancel your order, we will notify you and issue a full refund.

4. Payment Terms

  • Payment is due at the time of purchase via the payment methods available on the Site.
  • You agree to provide accurate and complete billing and payment information.
  • If payment cannot be processed, your order may be delayed or canceled.

5. Shipping & Delivery

  • We will ship products to the address provided during checkout. It is your responsibility to ensure the address is accurate and complete.
  • Estimated delivery times are provided for reference only and are not guaranteed. Delays may occur due to customs, weather, carrier issues, or other circumstances beyond our control.
  • Risk of loss and title to products pass to you upon delivery to the carrier.

6. Returns, Refunds & Exchanges

  • Please refer to our separate Return Policy (if available) for detailed information on returns and refunds.
  • Generally, unused, unopened products may be returned within 7 days of delivery for a refund or exchange, subject to inspection and our discretion.
  • Custom or made-to-order items are not eligible for return unless defective.
  • Return shipping costs may be the responsibility of the customer unless the product is defective or we made an error.

7. Intellectual Property

  • All content on the Site, including text, images, logos, product designs, and software, is the intellectual property of HONG KONG STARMAYTECHNOLOGY LIMITED and is protected by copyright, trademark, and other laws.
  • You may not use our trademarks or branding without our prior written consent.

8. Limitation of Liability

  • HONG KONG STARMAYTECHNOLOGY LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Site or products, including but not limited to loss of profits, data, or business opportunities.
  • Our total liability to you for any claim related to your order or the Site shall not exceed the total amount paid by you to us for the specific order.

9. Indemnification

  • You agree to defend, indemnify, and hold harmless HONG KONG STARMAYTECHNOLOGY LIMITED from any claims, damages, liabilities, costs, or expenses arising out of your use of the Site, violation of these Terms, or infringement of any third-party rights.

10. Modifications to Terms

  • We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Effective Date”.
  • Your continued use of the Site after changes are posted constitutes acceptance of the new Terms.

11. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of Hong Kong SAR, People's Republic of China, without regard to its conflict of law principles.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:

  • Company Name: HONG KONG STARMAYTECHNOLOGY LIMITED
  • Email: support@vertexfil.com
  • Address: ROOM D73, 24/F, SHUI WINGINDUSTRIAL BUILDING, NOS.12-22TAI YUEN STREET, KWAI CHUNGHK

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